Client Overview:
A brokerage firm engaged Enosys to design, implement, and manage a regulatory remediation program to refund clients who were overcharged on mutual fund purchases due to breakpoint calculation errors. The engagement required end-to-end program leadership to process approximately $20 million in refunds across 44,000 client accounts.
The Enosys Solution:
Enosys provided a team of Project Managers, Operations Leads, and Business Analysts. The team designed the refund process, implemented the program, and managed ongoing operations through to completion.
The team focused on:
Enosys led the regulatory remediation effort — designing and implementing a compliant refund program to address mutual fund breakpoint overcharges across 44,000 client accounts. The team ensured the program met regulatory requirements and was executed accurately and transparently.
Result: Successfully delivered a fully compliant refund program, returning approximately $20 million to affected clients.
Enosys managed the full program lifecycle — from initial process design through implementation and ongoing program management — ensuring accurate, timely refund delivery across a high-volume, complex client remediation effort.
Result: Delivered a structured, well-governed program that processed $20MM in refunds to 44,000 accounts with accuracy and operational control.
Enosys designed and managed the breakpoint calculation and refund payment process — ensuring accurate fee recalculation, correct refund amounts, and compliant payment processing across all affected client accounts.
Result: Processed accurate breakpoint refunds across 44,000 accounts, ensuring correct fee remediation and full client restitution.
Conclusion
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