Success Stories—Risk and Controls and Operational Efficiency Assessmen...

Risk and Controls and Operational Efficiency Assessment – Wealth Management Operations Unit

Client Overview:

A top-five U.S. full-service wealth manager engaged Enosys to lead a reengineering project focused on improving the client and advisor experience across operational service delivery. The firm required a structured review of organization, process, and technology across account opening, trading, margin, asset servicing, and client reporting functions.

The Enosys Solution:

Enosys provided a specialized team of Project Managers, Business Analysts, and Subject Matter Experts to lead the engagement. The team reviewed processes, controls, and technology across key operational functions, developed over 100 improvement recommendations, and designed an FA Service Center model supported by workflow and document management technology.

The team focused on:

Reviewed account opening and maintenance workflows, identifying gaps in process, controls, and technology. Developed recommendations to streamline onboarding, reduce manual effort, and improve the advisor experience.

Result: Prioritized recommendations delivered for process improvement and operational risk reduction.

Assessed trading and margin operations across order routing, execution, and post-trade processes. Identified control gaps and inefficiencies, and developed recommendations to improve straight-through processing.

Result: Targeted recommendations delivered to improve trade lifecycle efficiency and oversight.

Reviewed client reporting processes, data sourcing, and delivery mechanisms. Identified inconsistencies in reporting output and recommended improvements to data governance, accuracy, and report design.

Result: Reporting improvement roadmap delivered with recommendations for data quality and standardization.

Examined asset servicing and reconciliation workflows, identifying gaps in exception management and resolution ownership. Recommended enhanced frameworks and tooling to improve break resolution and data integrity.

Result: Structured reconciliation and exception management framework recommended to reduce operational risk.

Conclusion

Enosys led a comprehensive service delivery reengineering engagement for a Top 5 U.S. Wealth Manager — delivering over 100 recommendations across organization, process, controls, and technology spanning account opening, trading, margin, asset servicing, and client reporting. Serving the Wealth Management market, the engagement resulted in a clear improvement roadmap and a designed FA service center model to elevate the advisor and client experience. The engagement leveraged workflow and document management technology throughout.

Enosys was responsible for:

Reengineering Leadership across All In-Scope Functions
Organization, Process & Technology Review
100+ Improvement Recommendations Development
FA Service Center Design
Account Opening & Maintenance Process Review
Trading & Margin Process Review
Client Reporting Assessment
Asset Servicing Review

Engagement supported by Thomas Roughan.

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